Software Terms and Conditions

1. License and Purchase Scope

The one-time purchase price covers the EM MeasureOD® software license for the computer installation identified in the applicable product listing or written order. The price does not include measurement equipment, computer hardware, cables, adapters, mechanical fixtures, installation, configuration, training, updates, or other services unless the listing or written order expressly includes them.

The software license is also subject to the applicable End User License Agreement (EULA), which governs the license rights and use of the software. These purchase terms describe the commercial terms of the order.

2. Supported Equipment

EM MeasureOD® is designed for a Keyence LS-9501 or LS-9501P controller paired with a compatible Keyence LS-9XXX optical micrometer head. A compatible controller, head, interface, computer, and fixture are required. Published hardware specifications do not guarantee suitability for every tool, material, process, or installation. Contact RTA to confirm a proposed configuration before purchase.

3. Buyer Equipment, Cables, and Fixture

Buyer is responsible for purchasing, maintaining, and providing the Keyence measurement hardware, Windows computer, and mechanical fixture required for the selected configuration. The Rollomatic Concentricity Pro shown on the website is an example of a customer-purchased fixture; it is sold separately by Rollomatic and is not included with the software license.

Buyer provides the USB cable between the computer and controller. The RS-232 cable and OP-26401 conversion adapter are included only if expressly listed in the product configuration or written order. Buyer is responsible for fixture design, setup, and alignment. Fixture precision and alignment affect measurement accuracy.

4. Computer and Network Requirements

EM MeasureOD® is designed to run on Windows 10 and Windows 11. Buyer must provide a computer with the available USB and serial connections needed for the selected setup, install the required MySQL ODBC driver, and maintain an internet connection. Buyer must maintain internet access and permit outbound communication from the software computer to RTA’s MeasureOD® server using TCP port 3306. RTA will provide the server IP address after the order is placed.

Microsoft Windows updates may interfere with software operation or measurement timing. Buyer is responsible for managing Windows updates so they do not interrupt operation.

5. Delivery and Additional Services

After payment, RTA will coordinate software delivery or activation using the contact information supplied by Buyer. Buyer must provide accurate information needed to confirm the license and intended equipment configuration. Installation, computer preparation, controller configuration beyond the software’s automatic setup, on-site work, training, custom software changes, and ongoing support are included only when expressly stated in the product listing or a separate written order.

6. Updates and Support

The one-time license price does not include updates, upgrades, maintenance, or continuing support unless the product listing or a separate written order expressly includes them. Additional services may be quoted separately.

7. Limited Warranty

RTA provides a one-year limited warranty beginning when the software is delivered to Buyer. Buyer must notify RTA of an issue believed to prevent the software from functioning as required by the applicable product listing or written order and provide information reasonably needed to investigate it. If RTA determines that a covered issue prevents the software from functioning as required, RTA will correct the issue.

The warranty does not cover failures caused by Buyer-supplied hardware, fixture setup or alignment, or Windows updates. RTA’s warranty obligation is limited to correction of an issue covered under this section.

8. Refunds and Cancellation

Buyer may cancel the purchase and receive a refund before delivery of the license or software. After delivery, the purchase is nonrefundable.

9. Limitation of Liability

To the fullest extent permitted by law, RTA’s total liability arising out of or relating to the applicable purchase will not exceed the purchase price paid by Buyer for that purchase. RTA will not be liable for indirect or consequential damages.

10. Governing Law and Order Records

Texas law governs these terms, without regard to its conflict-of-law rules. The product listing, these terms, and any product-specific written order describe the purchase. If a written order expressly changes a term for a particular configuration, that written change applies to that order. RTA will retain the order and checkout record.